FAQ

All INOVATIV carts and accessories are manufactured here in the good ole’ USA. We have approximately 47 U.S. companies that support the production of our products. Designed, manufactured, and assembled in house allows our team to focus on quality at all times.

• Allow up to 24 hrs for order processing.
• If you have an urgent order, please call (626) 969-5300.
• Payments are processed upon placing an order.
• All major credit cards and PayPal are accepted form of payments.

If you need to return a product, which occasionally happens, here is what you need to know.

As long as the INOVATIV product is in ‘New’* condition and you haven’t owned the product for more than 60 days, you can return your product for a full refund.

PayPal Returns have a non-refundable 5% return processing fee.

Affirm Returns have a non-refundable 6% return processing fee.

We do not accept product returns that are not in ‘New ‘* condition or older than 60 days.

*Each item will be inspected upon arrival prior to issuing a full refund.

Hey this is the movie business we understand how important it is to get answers. You can rely on us. We are available by phone Monday through Friday 8:00am to 4:00pm Pacific Standard Time. If something comes up after-hours, please send us an email or a Facebook message anytime.

All products sold by INOVATIV, Inc. are constructed using CNC machines, presses, and punches therefore our products may have variations in appearance or small imperfections and unevenness.  This is what gives each INOVATIV product its uniqueness. If you have any hesitations, please avoid purchasing these products.

INOVATIV warrants, to the original user, its equipment carts and accessory products to be free of mechanical and manufacturing defects in material and workmanship under “normal” use for 5-years.  If any problem should arise with an INOVATIV product you purchased from an authorized dealer, we will move mountains to be sure you are back up and running quickly.  Here at INOVATIV we know and understand how important it is to have a well functioning piece of equipment at all times.  For a complete PDF copy of our Limited Warranty, you can download it by clicking here.

Here at INOVATIV we know how important it is to receive your products on time and in good working order.  From time to time, products do arrive with shipping damage.  Our boxes and the care we take in the packaging process sometimes just is not enough to withstand the occasional carelessness of shipping companies.  If this happens to you, here are the steps you need to take to be sure your parts are replaced fast and efficiently.

#1 – Keep all packaging

#2 – Take photos of all packaging and product damage

#3 – Send an email to [email protected] containing pictures of #1 and #2

#4 – Immediately follow up with our support team at (626) 969-5300 ext 506 for assistance

You can purchase replacement parts by contacting us directly.

No, you do not have to pay the full price for an accessory if you already have some of the components. However almost all overlap components are available separately for purchase so there shouldn’t be any issues with purchasing an accessory and already having some of the components.

Our carts are designed to require low maintenance throughout the lifespan of the product. You will want to make sure that the tires are properly inflated and that moving parts are lubricated from time to time. In addition you’ll want to check that the bolts and fasteners are tight.